Terms & Conditions
All items are handmade by Laura. No two pieces are identical and small imperfections may be created as part of the process such as hammering, stamping and filing.
- All parcels are shipped from Israel. Some countries impose a customs and V.A.T charge on imported goods. You are liable for these charges. (There are usually no such charges when parcels are sent from Israel to America)
- Each piece is carefully wrapped and boxed. All prices include delivery by registered post (Europe approx 7-10 days, U.S.10-14 days). All delivery times are estimates only. Laura Cowan is not liable if the product is not delivered within this time frame. Your parcel must be signed for upon delivery so please select an address for shipping where you will be during business hours. If there is no one available to sign for the parcel you may be delivered a note to pick up the parcel at your local mail office.
- If you prefer faster delivery, Express Mail Service (2-7 days depending on country) is available with an additional charge of $25.
- Returns on full price merchandise must be made within 14 days of purchase.
- All products must be unused and undamaged, in original boxes and with all accessories to ensure a full credit. A refund may be refused if it does not comply with this policy.
- Items that have been personalized by engraving are non returnable. Shipping costs (even if included in the displayed price) and gift wrapping costs are non-refundable.
- In the case of shipping damages, please contact Laura at firstname.lastname@example.org
- You must notify Laura by email email@example.com to receive a return number and shipping information before you return the item. Items returned without a returns number will not be processed.
- If the item is returned from outside Israel you must mark the parcel "Returned goods" so that it does not incur unnecessary delays at customs.
- You are responsible for arranging insurance on the item. You are responsible for the cost of the shipment of the item.
- Upon receipt of the item, you will be refunded the purchase price. Shipping by registered airmail is included in the displayed price. When you return the item you will receive a refund less the shipping costs, gift wrapping costs (if relevant) and a $15 administration charge.
- Exchanges are only possible if the item is available. Please contact Laura in advance to request an exchange.